FAQS

As part of our ongoing commitment to providing excellent customer support, Patrice J. Bridal is ready to provide answers to all your questions. Below we’ve compiled a list of frequently asked questions and their answers. If you can’t find what you’re looking for, please write us a note and we’ll be happy to answer all your inquiries.

RETURN/CANCELLATION POLICY

Due to the custom nature of our dresses, we have a NO cancellation policy/refund policy. Once your order has been placed (i.e. deposit received and fabric/supplies ordered) there will be no refunds.

DEPOSITS AND PAYMENTS

Deposits are equal to 60% of the total cost of the gown or special occasion garment being produced. Garment production will begin when the FULL deposit has been received. The balance of your custom item is due before your final fitting. There are no exceptions.

FITTINGS

There will be a minimum of two (2) fittings. The first will be a muslin (plain fabric), this will be the ONLY chance to modify the garment design within the original quoted price. The second fitting will be in the chosen fabric. Client will sign stating that they are pleased with the progression of their garment at each fitting and when the garment is complete and ready for pick up. Shoes and undergarments (including but not limited to: slip, bra and body shapers) must be decided upon, purchased and brought/worn to all fittings

TIMING AND DELIVERY

  • Due to the custom nature of your one-of-a-kind dress, please allow 12 to 14 weeks for your gown to be finished, after which it will be shipped immediately to you or you will be scheduled a pick up time. Please allow an additional 3-5 business days for shipping. We are not responsible for lost packages once tracking shows it has been delivered.

 

Appointments

Custom Consultations will last approximately 60 minutes. Consultation fees are non-refundable, but will be used as a credit for custom services.
I will not duplicate another designers work as is, but will work with you to create a unique design. Your initial consultation with the designer is not considered as an order being placed. 

Rental Program

Select a gown

Pay the rental  (50% retail price) and deposit 

Return the gown by the due date (discussed at pickup) 

 

Deposit is returned to you within 48 hours following the receipt and inspection of gown.

PRICING

Custom Bridal gowns start at $1,200.

Custom Prom Gowns start at $800.

Custom Party Dresses start at $450.

Studio Prom Gowns start at $349.

Studio Wedding gowns start at $649

The price of every gown is computed individually based on choice of fabric, level of difficulty, and extent of embellishment (beading, appliqué, feathers, etc.). Call for a quote